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Returns

If the product you received is damaged, incorrect, faulty, or has any manufacturing defects, you are eligible to return the product and request a refund from us.

Please be informed that the product must be in its original condition with relevant accessories, original packaging and in unused condition at the time of returning to us.

Alternatively, the product can be returned under the above conditions within 30 days of delivery, and the customer can request a refund (Conditions apply)

Products cannot be returned under the following circumstances:

• - Products that have been used and not in the same condition as delivered, 

• - Products with missing tags and original accessories,

• - Products that have been damaged due to fault of the consumer and misuse,

• - Any item not in original form and missing parts,

• - An item that has been dismantled and assembled by the customer,

• - Promotional items and products that are purchased from a different retailer,

• - Unable to produce original documents (Warranty/guarantee card, original receipt),

• - No refund and returns will be provided for products that are beyond the warranty & guarantee period (Usually 12 months).

Refunds

It Circle Lk has the sole right to decide, accept or cancel refund requests.

Refunds are given only over software issues, hardware issues and manufacturing defects.

Refunds will not be provided for the products that have been damaged due to incorrect use and negligence.

Once we have received the products, our technical team will inspect the product.

If identified as a faulty product, manufacturing issues, software and hardware faults, we will proceed with your refund. Any refund request beyond these criteria will be rejected.

If the refund is approved, then we will notify you via e-mail or mobile.

The product's actual price or a partial refund will be credited to your original mode of transaction method within 14 working days. However, this may vary depending on your bank's payment processing period.

The delivery charge will not be refunded under any conditions.

Refunds are given only for the defects and products listed under guarantee and warranty terms.

If you have any inquiries related to our return & refund policy, contact us.